Refund policy

 

Product return

Within ten (10) days of delivery of the Product(s) to Customer, Customer may cancel the purchase and return the Product(s), at Customer’s convenience and expense, by notifying Zeto by phone at +1 (833) 938-6334 or by email at ops-team@zetoinc.com and obtaining a Return Material Authorization.

Product(s) must be returned to:

Zeto, Inc.
5565 Centerview Drive, Suite 105
Raleigh, NC 27606, USA

Upon receipt, Zeto will visually inspect and functionally test the Product(s). If the Product(s) are in fully functional condition with no damage, Zeto will refund to Customer any amount Zeto has already received from Customer for the Product(s), minus the Shipping and Handling costs of the initial delivery and a Restocking Fee equal to 15% of the total purchase price of the Product(s).

If no amount has been paid to Zeto by Customer at the time of notice of cancellation and return, Zeto shall have the right to invoice Customer and collect payment for the Shipping and Handling costs and Restocking Fee.

If any Product is returned to Zeto in a damaged condition, Customer will be liable for the repair costs of the damaged Product. Zeto reserves the right to invoice and collect payment for such repair costs, which will be billed separately after repair.

All amounts invoiced to Customer under this Product Return policy for Shipping and Handling costs, Restocking Fees, or Product repairs shall be due and payable by Customer immediately upon receipt of the applicable invoice.

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at support@zetoinc.com.